Terms & Conditions

Last updated: 5 May 2026

These terms govern the provision of photoreal 3D capture services by LUME3D to business clients. Acceptance of a written quote constitutes acceptance of these terms. Specific clauses in a signed services agreement override these general terms where they conflict.

1. Provider

2. Definitions

• Client · the legal person or business entity contracting our services.
• Capture · the on-site recording of a place using photographic, drone and ancillary equipment.
• Scene · the resulting navigable 3D representation, delivered as a web link.
• Source files · the raw and processed data files underlying the Scene.
• Quote · the written proposal listing scope, deliverables, fees and timeline.

3. Quotation & Contracting

Each engagement begins with a written quote sent by email. The quote specifies scope, deliverables, fees, capture window and payment schedule. Quotes are valid for thirty (30) days from issue date unless stated otherwise. The Client accepts a quote in writing (email confirmation is sufficient). On acceptance, an order is formed under these terms.

4. Scope of Services

We capture, process and deliver photoreal 3D Scenes per the quote. The standard delivery includes:

• On-site capture as scoped in the quote
• Processing and assembly of the Scene
• A web link to the Scene hosted at our infrastructure or at the Client's domain
• Source files when listed in the quote

Out-of-scope work (additional capture days, re-shoots requested by the Client, post-delivery edits, integration work) is quoted separately.

5. Fees & Payment

• Currency · euros (EUR), VAT not included where applicable.
• Schedule · 50% deposit on order confirmation, 50% balance on delivery, unless the quote states otherwise.
• Payment method · bank transfer to the IBAN provided on the invoice.
• Term · invoices are due within thirty (30) days of issue.
• Late payment · interest accrues at the legal commercial rate (per Decreto-Lei 62/2013) from the due date until full payment, plus a fixed recovery charge of 40€ in line with article 7 of that decree.
• Travel & expenses · within Portugal, travel up to 100 km from base is included. Travel beyond, or outside Portugal, is itemised on the quote.

6. Capture Conditions

The Client provides safe and legal access to the site on the agreed capture date(s) and is responsible for any third-party permissions, security clearances and access fees required at the location. Drone flights are subject to ANAC regulations and require suitable airspace and weather; we reserve the right to adapt or reschedule when conditions are unsafe or unlawful. If weather, access or other site conditions outside our control prevent capture, we reschedule at no additional fee.

7. Delivery & Acceptance

We deliver the Scene within the timeline stated in the quote, typically within one to two working days after the final capture day for single-building scopes. The Client has seven (7) days from delivery to raise written observations. After this period, the Scene is deemed accepted. Minor adjustments fitting the original brief are included; substantive changes are quoted separately.

8. Intellectual Property

• Client ownership · upon full payment, the Client receives a worldwide, perpetual, transferable licence to use, embed, modify and distribute the delivered Scene and any source files released to them, for any commercial or non-commercial purpose.
• Pipeline reservation · we retain ownership of the underlying capture pipeline, methodology, software, presets and any proprietary tools used to produce the Scene. Nothing in these terms transfers those.
• Portfolio · we may reference the engagement and display non-confidential extracts of the Scene in our portfolio and marketing materials. The Client may opt out in writing at any time before or after delivery, in which case we remove the references within thirty (30) days.
• Third-party rights · the Client warrants it holds the rights and permissions necessary to record the location and any depicted assets, and indemnifies us against third-party claims arising from those rights.

9. Hosting & Maintenance

When hosting is included, we host the Scene at our infrastructure at no additional monthly fee for the lifetime of the technology stack supporting it. We commit to thirty (30) days' written notice before any change of hosting arrangement, during which the Client may export and self-host the Scene. The Scene file is the Client's property; any modern web host can serve it.

10. Confidentiality

Each party treats as confidential any non-public information disclosed by the other in connection with the engagement, including pricing, briefs, drafts and source files marked or reasonably understood as confidential. This obligation survives termination for two (2) years.

11. Personal Data

Personal data exchanged in the course of the engagement is processed per our Privacy Policy. Where the engagement involves the capture of identifiable individuals on site, the Client is responsible for obtaining the necessary consents or notices required by GDPR.

12. Liability

We deliver our services with reasonable skill and care. Our aggregate liability under or in connection with an engagement, whether in contract, tort or otherwise, is capped at the total fees actually paid by the Client for that engagement. We are not liable for indirect, consequential or special losses, including lost profits, lost business or loss of data not under our direct custody. Nothing in these terms limits liability that cannot be limited by Portuguese law.

13. Cancellation & Termination

• Cancellation by the Client · before capture, the deposit covers planning and reserved capacity and is non-refundable. After capture but before delivery, the Client pays for work performed up to the cancellation date, with a minimum of 70% of the order value.
• Cancellation by us · we may terminate for material breach (non-payment, unsafe site, unlawful brief) on seven (7) days' written notice if the breach is not remedied. In that case, fees are pro-rated to work completed.
• Mutual termination · either party may terminate immediately if the other becomes insolvent, files for bankruptcy, or ceases trading.

14. Force Majeure

Neither party is liable for delays or non-performance caused by events beyond reasonable control (natural disasters, strikes, pandemics, regulatory bans, infrastructure outages). The affected party notifies the other in writing as soon as practicable and resumes performance once the event ends.

15. Subcontracting

We perform the capture, processing and delivery in-house. If specialised work (specific licences, regulated airspace, equipment) requires a subcontractor, we remain responsible for the deliverable and the subcontractor's compliance with these terms.

16. Notices

All formal notices are sent by email to the addresses on the latest quote, with confirmation of receipt requested. The notice is effective on the date of confirmed receipt or, failing confirmation, two (2) business days after sending.

17. Governing Law & Jurisdiction

These terms are governed by Portuguese law. Disputes are submitted to the exclusive jurisdiction of the Portuguese courts of the district of Porto, without prejudice to any mandatory consumer-law venue where applicable.

18. Dispute Resolution

For consumer disputes (B2C), the Client may turn to the alternative dispute resolution authority listed at consumidor.gov.pt (per Lei 144/2015). For business disputes (B2B), the parties first attempt good-faith resolution by email or video call before initiating litigation.

19. Amendments

We may update these terms from time to time. The version applicable to a given engagement is the version published at the date of quote acceptance. Material changes are notified to active clients by email.

20. Contact